Terms of service

Effective Date: 9 August 2026

Welcome to Zorax. By accessing or using our website and purchasing products from us, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website.

1. About Zorax

Zorax is an e-commerce store offering products to customers through its online platform. These Terms of Service govern your use of our website, services, and purchases made through the store.

2. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that:

  • You have read and understood these Terms of Service.

  • You agree to be legally bound by these terms.

  • The information provided by you is accurate and complete.

  • You are legally capable of entering into a purchase agreement under applicable laws.

If you do not agree with these terms, please do not use our website or services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Product colors may vary slightly depending on your device or screen settings.

  • Product images may be for illustrative purposes.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

  • Product availability may change without prior notice.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Zorax reserves the right to correct pricing errors and cancel or modify orders placed with incorrect pricing information.

Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process, where applicable.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

Zorax reserves the right to:

  • Accept or reject an order.

  • Cancel an order due to product unavailability.

  • Cancel an order because of pricing or listing errors.

  • Cancel an order where fraudulent or suspicious activity is suspected.

  • Limit quantities purchased by a customer.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable refund process.

6. Payment

Customers are responsible for providing accurate payment and billing information.

Payments may be processed through third-party payment gateways. Zorax does not store or have access to your complete payment card or banking credentials unless specifically stated.

By making a payment, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe displayed on the website.

However, delivery timelines may be affected by factors beyond our control, including:

  • Courier delays

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

Zorax shall not be responsible for delays caused by circumstances beyond our reasonable control.

8. Returns and Refunds

Returns are accepted within 7 days of delivery, subject to our Return & Refund Policy.

Products must generally be unused, undamaged, and returned with their original packaging, tags, and accessories.

For complete details, please refer to our Return & Refund Policy.

9. User Responsibilities

When using our website, you agree not to:

  • Provide false, inaccurate, or misleading information.

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to our website, systems, or accounts.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute our website content without permission.

  • Use automated systems or software to collect information from our website without authorization.

10. Intellectual Property

All content available on the Zorax website, including but not limited to:

  • Brand name and logo

  • Product images

  • Text and descriptions

  • Graphics

  • Website design

  • Videos

  • Other original content

is owned by or licensed to Zorax and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, or other service providers.

Your use of such services may also be subject to the terms and policies of those third parties. Zorax is not responsible for the independent policies or practices of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, Zorax shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption.

  • Free from errors or technical issues.

  • Free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational requirements.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our website, you acknowledge and agree to the practices described in our Privacy Policy.

15. Changes to These Terms

Zorax reserves the right to update or modify these Terms of Service at any time.

Any updated version will be published on this page with the revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts in India.

17. Contact Us

If you have any questions regarding these Terms of Service, returns, refunds, orders, or other matters relating to Zorax, please contact us through the contact details provided on our website.

Zorax
Email: support@zorax.in
Website: www.zorax.in