Refund policy

Effective Date: 9 August 2026

At Zorax, we strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the terms below.

1. Return Window

  • Returns are accepted within 7 days of delivery of the product.

  • Any return request raised after 7 days from the delivery date will not be accepted.

  • The product must be unused, unworn, and in its original condition and packaging.

  • All original tags, labels, accessories, invoices, and packaging should be retained for the return to be processed.

2. ₹99 Store Collection – Exchange Only

Products purchased from the ₹99 Store Collection are eligible for exchange only and are strictly non-refundable.

  • No refund, cancellation, or monetary reimbursement will be provided for products purchased under the ₹99 Store Collection.
  • Eligible products may be exchanged within 7 days of delivery, subject to availability and verification.
  • The product must be unused, undamaged, and returned in its original condition and packaging, along with all applicable tags and accessories.
  • All delivery/shipping charges associated with the exchange will be borne by the customer.
  • Exchange requests are subject to inspection and approval by Zorax.
  • If the requested replacement product is unavailable, Zorax may offer an alternative product of equivalent value, subject to availability.

3. Eligible Reasons for Return

A return may be accepted in the following cases:

  • Product received is damaged or defective.

  • Incorrect product or variant was delivered.

  • Product received does not match the product ordered.

  • Other genuine product-related issues, subject to verification by Zorax (support@zorax.in).

For damaged or incorrect products, customers may be required to provide clear photographs/videos of the product and packaging for verification.

4. Non-Returnable Items

Returns may not be accepted if:

  • The return request is made after the 7-day return period.

  • The product has been used, washed, altered, damaged, or tampered with by the customer.

  • Original packaging, tags, accessories, or other components are missing.

  • The product is returned in an unacceptable condition.

  • The issue is caused by normal wear and tear or improper use.

5. Refund Policy

Once the returned product is received and inspected, Zorax will notify you regarding the approval or rejection of your refund.

If approved:

  • The refund will be processed to the original payment method used for the purchase.

  • The refund amount may exclude applicable shipping or other non-refundable charges, where applicable.

  • The time taken for the amount to reflect in your account may depend on your bank/payment provider.

6. Exchange

Where applicable, Zorax may offer an exchange for an eligible product instead of a refund, subject to product availability.

7. Return Shipping

For products that are defective, damaged, incorrect, or otherwise qualify for a return due to an error from Zorax, return shipping may be arranged or reimbursed as applicable.

For returns due to reasons other than a product defect or Zorax's error, return shipping charges may be borne by the customer.

8. How to Request a Return

To initiate a return, please contact Zorax Customer Support (support@zorax.in) within 7 days of delivery with:

  • Order ID

  • Reason for return

  • Photographs/videos of the product, if required

  • Any other information requested by our support team

Our team will review the request and provide further instructions.

9. Important Note

Submitting a return request does not automatically guarantee approval. All returned products are subject to inspection and verification by Zorax.

For any return or refund-related queries, please contact Zorax Customer Support through following mail ID support@zorax.in.

Zorax reserves the right to modify this Return & Refund Policy at any time. Any changes will be updated on this page.