Shipping policy

Effective Date: 9 August 2026

At Zorax, we are committed to ensuring that your order reaches you safely and on time. This Shipping Policy explains our shipping and delivery process.

1. Shipping Locations

Zorax currently delivers products to serviceable locations across India.

Delivery availability may depend on the serviceability of the customer's PIN code.

2. Order Processing

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • Once your order has been shipped, you will receive the available tracking details through your registered contact information.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch.

Delivery timelines may vary depending on:

  • Delivery location and PIN code

  • Courier availability

  • Weather conditions

  • Public holidays

  • Operational or logistical delays

  • Other circumstances beyond our control

The estimated delivery timeline is indicative and does not constitute a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Zorax may offer free shipping on selected products, orders, or promotional campaigns. Any applicable shipping offer will be clearly communicated at the time of purchase.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number or tracking link.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for the tracking information to become active after the order has been handed over to the courier partner.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts if the recipient is unavailable.

Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number.

Zorax will not be responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

7. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier or logistics delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Transportation disruptions

  • Incorrect address or contact information

  • High order volumes

  • Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team with your Order ID so that we can assist you.

8. Damaged or Incorrect Orders

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact Zorax customer support as soon as possible.

You may be required to provide clear photographs or videos of the package and product for verification.

Eligible cases will be handled in accordance with our Return & Refund Policy.

9. Undelivered or Returned Shipments

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or other reasons attributable to the customer, the shipment may be returned to Zorax.

Any additional shipping or re-delivery charges, where applicable, may be deducted from the refund or charged to the customer.

10. Change of Delivery Address

Customers should ensure that their delivery information is correct before placing an order.

If you need to change your delivery address after placing an order, please contact Zorax customer support as soon as possible. Address changes may not be possible once the order has been dispatched.

11. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact:

Zorax
Email: support@zorax.in
Website: www.zorax.in

Note: Shipping timelines and charges may vary depending on the product, destination, courier service, and promotional offers applicable at the time of purchase.